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🔒 Privacy Policy
Updated: 1 January 2026

Apace138 Privacy Policy – Personal Data Protection for Malaysian Players

Apace138 is committed to protecting the privacy and data security of every member. This Privacy Policy explains in detail how we collect, use, store, and protect your information as a Malaysian online casino player.

Our Commitment: apace138 takes our responsibility to protect your personal data seriously, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering and using the apace138 platform, you agree to the terms of this Privacy Policy. Please read it carefully before using our services.

1 Introduction & Scope of Privacy Policy

This Privacy Policy is published by apace138 ("we", "platform") to explain our personal data protection practices. This Policy applies to all users and registered members of the apace138 website accessible at apace138.best, including all services, features and promotions we offer.

As an online casino platform serving the Malaysian market, apace138 recognises that the trust of our members is our most valuable asset. To that end, we have implemented a robust set of technical and organisational security measures to ensure your personal data is protected at every stage — from collection and processing to storage and deletion.

This Privacy Policy should be read together with Terms & Conditions and Responsible Gambling Policy apace138, which together form the entire agreement between you and our platform.

Note: If you have any questions about how apace138 handles your personal data, you may reach our Data Protection Officer at support@apace138.best at any time.


2 Types of Personal Data We Collect

Apace138 collects your personal data through various means as you interact with our platform. The following are the categories of data we collect:

2.1 Data You Provide Directly

Data Category Examples of Information Primary Purpose
Identity Information Full name, MyKad number, date of birth, gender Identity verification (KYC) and legal compliance
Contact Information Email address, phone number, residential address Account communications and transaction notifications
Financial Information Malaysian bank account number, bank name, and account holder name Processing deposits & withdrawals
Documentary Proof MyKad copy, bank statements, utility bills KYC verification, fraud prevention
Account Information Username, password (stored in encrypted form), security questions Account management, login security

2.2 Automatically Collected Data

As you browse and use the apace138 platform, our systems automatically record the following technical data:

  • IP address and geographic location information (city/state level)
  • Device type, operating system and web browser version used
  • Session times and duration, pages visited and actions taken
  • Game activity logs including bets placed, wins and losses
  • Records of all financial transactions including deposits and withdrawals
  • Cookie data and session identifiers to enhance your user experience

2.3 Data From Third-Party Sources

In certain circumstances, apace138 may receive your personal data from trusted third-party sources, including identity verification service providers, payment processors such as Touch 'n Go, GrabPay, DuitNow and FPX, as well as fraud prevention agencies — to help us verify your identity and protect the integrity of our platform.


3 How apace138 Uses Your Data

Apace138 uses the personal data we collect solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:

3.1 Account Management & Services

  • Creating and managing your apace138 member account
  • Processing deposits and withdrawals via your preferred Malaysian payment methods
  • Providing customer support when you reach out to us
  • Sending important notifications related to your account, transactions and security
  • Personalise your gaming experience based on your preferences and playing habits

3.2 Compliance & Security

  • Verifying age and identity to ensure only adults (21 and above) access the platform
  • Complying with the requirements of the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian laws
  • Detecting, preventing and investigating fraudulent activity, money laundering or platform abuse
  • Implements a Responsible Gaming programme including deposit limits and self-exclusion

3.3 Marketing & Communications

With your consent, apace138 may use your email address and phone number to send you information about promotions, bonuses, exclusive offers and platform updates. You may withdraw this consent at any time by contacting our support team or clicking the unsubscribe link in any marketing email you receive.

Our Guarantee: apace138 will not sell, rent or trade your personal data to any third party for their own marketing purposes. Your data belongs to you and we respect that right fully.


4 Data Sharing with Third Parties

Apace138 only shares your personal data in the following limited situations, and only to the extent necessary for the stated purpose:

4.1 Trusted Service Providers

We share data with third-party service providers who help us operate the apace138 platform, including:

  • Payment Processors: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks, RHB Now) — only the data necessary to process your financial transactions
  • Game Providers: Software providers for slots, Live Casino, Poker and e-sports games, operating under strict confidentiality agreements with apace138
  • Identity Verification Services: Third-party KYC providers that help us securely verify member identities
  • Cloud Services & Infrastructure: Server providers who store your data in a secure, encrypted environment

All third-party service providers are bound by data protection agreements that prohibit them from using your data for any other purpose or sharing it with any other party.

4.2 Legal Requirements

Apace138 may disclose your personal data to government authorities or law enforcement agencies when required to do so by Malaysian law, court order, or in the context of a legitimate law enforcement investigation. In such cases, we will notify you of the disclosure unless prohibited by law.

4.3 Business Transfers

If apace138 is involved in a merger, acquisition or asset sale, your personal data may be transferred as part of those assets. We will notify you of any such change and your related rights before your data is transferred and becomes subject to a different privacy policy.


5 Data Storage & Security Measures

5.1 Data Retention Period

Apace138 retains your personal data for as long as your account remains active and for any period required under Malaysian law. Specifically:

  • Active account data is retained for the duration of your membership
  • Following account closure, financial records and transaction history are retained for a minimum of 7 years in accordance with Malaysia's legal requirements relating to anti-money laundering
  • Game session records and activity logs are retained for 2 years
  • Customer support communication data is retained for 3 years

5.2 Technical Security Measures

Apace138 continuously invests in the latest security technologies to keep your data protected. Key safeguards we have in place include:

  • 256-bit SSL Encryption: All data transmitted between your device and apace138's servers is encrypted using industry-standard TLS/SSL protocols
  • Stored Data Encryption: Sensitive data such as passwords and bank account numbers are stored in encrypted form (hashed and encrypted) that cannot be read even by our own internal staff
  • Two-Factor Authentication (2FA): Available to all member accounts as an added layer of security
  • 24/7 Threat Monitoring: An automated security monitoring system operates around the clock to detect any suspicious activity
  • Regular Security Audits: Penetration testing and security audits are conducted regularly by independent third parties
  • Strict Access Controls: Only authorised staff with a legitimate business need may access members' personal data

5.3 Security Incident Response

In the event of a data security breach involving your personal data, apace138 is committed to notifying you within 72 hours of becoming aware of the incident, in line with international data protection best practices. The notification will describe the nature of the incident, the data potentially affected and the steps we are taking in response.


6 Cookies, Tracking & Analytics

Apace138 uses cookies and similar tracking technologies to enhance the user experience on our platform. Below is an overview of the types of cookies we use:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the apace138 platform and cannot be disabled. They include login session cookies, security cookies, and cookies that store your language preferences. Without these cookies, the platform cannot function properly.

6.2 Performance & Analytics Cookies

We use third-party analytics tools to understand how members interact with the apace138 platform. Data collected through these cookies is aggregated and anonymised — it helps us identify technical issues, optimise the user experience and develop better new features.

6.3 Functional Cookies

These cookies allow apace138 to remember your preferences — such as game preferences, account settings and your chosen language — so you don't have to reset them every time you log in.

6.4 Managing Cookies

You can manage and delete cookies at any time through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the apace138 platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

Please Note: apace138 does not use cookies to collect sensitive personal data such as financial information or identification details. Such information is only collected through secure forms protected by SSL encryption.


7 Your Personal Data Rights

As an apace138 member and as an individual whose personal data we process, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles:

Right of Access

You have the right to request a copy of all personal data apace138 holds about you. We will provide this information within 21 business days of receiving your request.

Right to Rectification

If you find that the personal data we hold about you is inaccurate or outdated, you have the right to request an immediate correction. Log in to your account or contact our support team.

Right to Erasure

You may request the deletion of your personal data once it is no longer needed for the original purpose of collection. Please note that we may be required to retain certain data to comply with legal obligations.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. We will cease such processing immediately upon receiving your objection.

Right to Data Portability

You have the right to receive the personal data you have provided to apace138 in a machine-readable format (JSON or CSV) for transfer to another service provider if you choose.

Right to Restriction of Processing

In certain circumstances, such as when we are investigating a dispute regarding the accuracy of your data, you have the right to request that we temporarily restrict the processing of your personal data.

To exercise any of the rights above, please contact apace138's Data Protection Officer by email at support@apace138.best by clearly stating your request. We will process it within the timeframe required under Malaysian law.


8 Protection of Children's Data

Apace138 is an entertainment platform exclusively for adults aged 21 years and above. We do not knowingly collect, store or process any personal data from individuals under the age of 21.

Should we discover or be made aware that we have collected personal data from an individual under the age of 21, we will take immediate steps to:

  • Closing the account in question immediately
  • Permanently deleting all related personal data from our systems
  • Returning any deposit funds remaining in the account
  • Reporting the incident to the relevant authorities where required

To Parents & Guardians: If you discover that a minor or underage dependent has registered for or used the apace138 platform, please contact us immediately at support@apace138.best. We will respond promptly to address the situation.


9 Links to Third-Party Websites

The apace138 platform may contain links to third-party websites or services such as game providers or payment processors. apace138's Privacy Policy applies solely to our platform and does not cover the privacy practices of those third-party websites.

Apace138 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of every website you visit, especially before sharing any personal information with them.


10 Amendments to This Privacy Policy

Apace138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or new legal requirements. Any material amendments will be communicated to members via:

  • Notification emails are sent to the email address registered to your account
  • A clear notice displayed on the apace138 platform homepage
  • In-account notifications upon login

The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment. Your continued use of the apace138 platform after any amendment takes effect will be considered acceptance of the updated privacy terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.


11 Contact Us Regarding Privacy

We welcome any enquiries, concerns or complaints regarding this Privacy Policy or apace138's data processing practices. Please contact our Data Protection Officer through any of the following channels:

  • 📧 Email: support@apace138.best
  • 💬 Live Chat: Available 24/7 on the apace138 platform — click the chat icon in the bottom right corner

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex data subject requests, we will inform you of the expected timeframe to complete your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Commissioner under the provisions of the Personal Data Protection Act 2010.

Your Trust is Our Priority: At apace138, we understand that entrusting us with your personal data is a significant responsibility. We never take that trust lightly and remain committed to upholding the highest data protection standards for all our Malaysian players.

Why Your Data Is Safe at apace138

The multi-layered protections we have in place to keep Malaysian players' personal information secure

256-bit SSL Encryption

Every bit of data travelling between your device and apace138's servers is encrypted with 256-bit SSL technology — the same standard used by leading Malaysian banks including Maybank and CIMB.

KYC Identity Verification

A thorough KYC process ensures that only verified players are eligible to use the apace138 platform. This protects you from identity fraud and ensures your withdrawals reach the right hands.

Two-Factor Authentication (2FA)

Enable 2FA on your apace138 account for an extra layer of security. Even if your password falls into the wrong hands, no one can log in without your second verification code.

No Data Sale Policy

Apace138 maintains a strict policy prohibiting the sale or trading of members' personal data to any third party for marketing purposes. Your data remains entirely yours.

24/7 Threat Monitoring

An automated security monitoring system operates around the clock to detect any suspicious activity on your account, with instant alerts sent directly to your email.

Malaysia PDPA Compliance

All of apace138's data collection and processing practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring you are afforded all rights and protections under local law.

Play Safe & Secure at apace138

Register an apace138 account today and enjoy a safe, transparent, and responsible online casino experience. A 150% welcome bonus of up to RM 1,500 is waiting for you.

Have questions about privacy? Contact us at support@apace138.best
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